Privacy Policy and Terms & Conditions

Website Privacy Policy

The information contained herein is the property of Deutsche Bank Group and may not be copied, used or disclosed in whole or in part, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, reprographic, recording or otherwise) outside of Deutsche Bank Group without prior written permission.

Objective

Deutsche Bank AG, India (“DB”) recognizes the importance of safeguarding non public personal information of customers and other users of web resources of DB (“Users”). DB is committed to retaining the trust of Users by using such information responsibly. Safeguarding this information and using it in a lawful manner consistent with individuals’ expectations is a cornerstone of our customer relationships. This policy (“Policy”) states the DB principles and requirements governing the collection, usage, retention, disclosure and disposal of User’s information. The implementation of this Policy meets all applicable legal requirements as of the date of its last revision. New laws and regulations relating to privacy continue to be passed and adopted. DB entities will be required to comply with any obligations or standards these new laws and regulations may impose, in addition to those set forth in this Policy.

Scope

The Policy establishes a minimum level of protection for User’s information. User’s information is to be collected, used, retained, disclosed and disposed of by all DB entities in accordance with the Policy throughout the lifecycle of the information.

Commitment to privacy

In using DB web resources, Users consent to the collection and use of their information by DB and consent to the terms of the Policy.
DB respects the privacy of the Users of its websites and web resources and is committed to protect it in all respects. The information about the User collected by DB is: (a) information supplied by Users and (b) information automatically tracked while navigation.
To avail certain products / services on DB websites, Users are required to provide certain information viz. name, address, email address, sex, age, PIN code, phone/mobile numbers, occupation, interests, etc.

To improve the responsiveness of the websites for Users, DB may use "cookies", or similar electronic tools to collect information by assigning each visitor a unique random number (User ID) to understand the User's individual interests. Unless User’s voluntarily identify themselves (through data input on website, for example), DB will have no way of knowing the identity of the Users, even if cookies are assigned to User’s computer. The only personal information a cookie can contain is information supplied by Users. A cookie cannot read data off hard drive of Users.

Web servers of DB automatically collect limited information about User’s computer's connection to the internet, including IP address. IP address is a number that lets computers attached to the internet know where to send data. IP addresses are not linked by DB to any personal information. In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the DB website. This information is used to deliver DB web pages to Users upon request, to tailor our website to the interests of our Users, to measure traffic within our site and let us know the geographic locations from where Users access the web pages.

DB web resources may include links to other websites. Such sites are governed by their respective privacy policies, which are beyond control of DB. Once a User leaves DB servers, use of any information provided by User is governed by the privacy policy of the operator of the site User is visiting, which may differ from the Policy of DB. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. A provision of the link to third party web resources does not constitute an endorsement, approval, warranty or any form of association by or with DB or any of its affiliates. DB is not responsible for these third party web resources and accepts no liability whatsoever for them. Users should therefore remain alert when they leave DB site and read the privacy statements of other websites carefully. DB has no control over data that is submitted to these third parties and access to the data on such websites is at User’s own risk.

Disclosure to third parties

DB does not sell, trade or rent personal information of Users to others.

When DB uses other agents, contractors, corporations or business partners to perform services on its behalf or as part of a joint promotion, DB will ensure that this entity protects the User's personal information in a manner, which is consistent with this Policy. We never disclose information about a User to any other person or organisation without consent unless there is an emergency that requires it or DB is legally compelled to do so.

The User authorises DB to exchange, share, part with all information related to the details and transaction history of the Users to its affiliates / banks / financial institutions / credit bureaus / agencies / telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold DB liable for use or disclosure of such information.

Information collection and use

DB may use the information provided by Users for one or more of the following purposes:  

  • To process, confirm and fulfill requests of Users regarding our products and services or transactions made using db Online Banking;
    To contact Users regarding their enquiries and requests.
  • To identify Users for login.
  • For our own marketing purposes and partner promotions, such as sending you.
  • Updates on our latest offers and promotions, however, promotional communication is sent to User only if voluntarily agreed.
  • For identification and verification purposes.
  • For website customization.
  • To conform to legal requirements or comply with legal processes.
  • To protect and defend DB’s or its affiliates' rights, interests or property.
  • To enforce the terms and conditions of the products or services offered by DB or
  • Such other purposes expressly specified in the data entry forms or other relevant sections of the web resources of DB.


Data Security

DB endeavors to safeguard and ensure the security of the information provided by the Users. DB uses 128-bit digital certificate from Verisign for encryption of the Secure Sockets Layer (SSL) session. 128bit-SSL is the highest level of commercially available security for encrypted communication. DB uses Secure Socket Layer (SSL) protocol - an industry standard for encryption over the internet to protect the data of Users. When you type in sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the internet.

DB permits only authorized employees, who are trained in the proper handling of User’s information, to have access to that information.

Notification of changes in policy

If there is any change or amendment to the Policy, we will post those changes on our web site so that Users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify Users by suitable medium. We will use User’s information in accordance with the privacy policy under which the information was collected.

Email Privacy Policy

Introduction

Deutsche Bank AG, India (“Deutsche Bank”) respects the privacy of all its customers. It takes every effort to protect sensitive customer information.

This policy document outlines the steps we take to ensure this and tips on how you can help us.


What is our email privacy policy ?
  • We never spam or send unsolicited mails. If you have not given your email ID to Deutsche Bank, you will not receive email from us.
  • We do not send marketing and promotional mails to your email id without your consent.
  • The infrastructure used to send emails is owned and located at Deutsche Bank premises. Therefore, data is additionally secure and not available to any third parties.
  • We will not share your email id with any third party. Even if we were to bring any interesting offers for you from any third parties, the concerned mail will be sent to you by Deutsche Bank.
  • We take extra precautions when we send sensitive account information
    e.g. E-statements which contain account information are sent as encrypted PDF attachments (with password protection).

How do we collect your email id?

We collect your email ID though the following modes :

  • Account opening form (Customer Information Form)
  • SMS
  • Phone banking
  • db OnlineBanking
  • Contact information update form available at branches, ATM and our website.

We will update your email id, only with your consent and requisite authentication - signature on paper documents, TPIN or customer authentication on phone banking, IPIN on db OnlineBanking & registered mobile no. authentication on SMS.

What kind of communication do we send ?


Email Type Sender Name Email ID sent from
Promotional offers Deutsche Bank India dbPromotions@information.deutsche-bank.co.in
Partner offers Deutsche Bank Partner Offers dbPartneroffers@information.deutsche-bank.co.in
Bank a/c e-statement Deutsche Bank e-statements dbStatement@information.deutsche-bank.co.in
Investment e-statement Deutsche Bank Investment E-statements dbInvtStatement@information.deutsche-bank.co.in
Service alerts Deutsche Bank PBC India Service Alert dbinfo@information.deutsche-bank.co.in
Account alerts dbAlert India dbAlert.india@db.com
Investment (db WealthPro) alerts DBPBC Investments dbpbc.investments@db.com

How can you unsubscribe ?

All our promotional / partner offer emails contain an option to unsubscribe (typically at the bottom of the email).

Your request to unsubscribe will be actioned on a best effort basis within 30 days. Unsubscription is based on email type. Hence, if you opt to unsubscribe from one email type you will continue to receive other emails sent by Deutsche Bank unless you choose to unsubscribe to other email type as well. Please refer Table 1 for details on type of emails.

To view our detailed unsubscription policy please visit www.deutschebank.co.in or click here


Collection of data from emails sent by us
  • We do not seek any confidential / sensitive information through email. Examples of confidential information include - PINs, passwords, CVV, expiry date, issue date, mother's maiden name etc. We do not redirect customers to our online banking login page through any link in the emails.
  • There will be no embedded forms in the email. Any information if asked would be through a link on our portal.
  • Our emails will lead to our websites
    • https://www.deutschebank.co.in/ (or sub domains - https://forms.deutschebank.co.in/, https://mypoints.deutschebank.co.in and https://lms.deutschebank.co.in/ )
    • https://www.dbindia.in/
    • https://opt.information.deutsche-bank.co.in/india/easy/optout.php
  • Email ids specified for contacting us will always have the domain name db.com (e.g. customer.care@db.com).
  • Our SMS short code is 561615 for receiving various product & service requests from you.

How can you be sure that email sent from Deutsche Bank is authentic (and not coming from a phisher)?
  • All our emails display the last 4 digits of the customer ID to assure you that this is an authentic communication from Deutsche Bank as this information is available only within Deutsche Bank.
  • Emails will only be sent through email IDs mentioned in Table1.
  • In case you are unable to view the senders email ID, please do the following
    a. For email clients like Lotus notes, Microsoft Outlook, etc. you can check the email properties for sender email ID.
    b. For HTML based clients like Yahoo, Hotmail, Gmail, etc - choose show sender information to view sender email ID.
  • If you receive any email which has not been sent through the following domains please be cautioned that the mail has not been sent by Deutsche Bank.
    • deutschebank.co.in
    • information,deutsche-bank.co.in
    • db.com

Please do forward a copy of that email with your comments to customer.care@db.com for review.

We reserve the right to modify this policy at any time. We will endeavor to post the most current version of this policy on our website.

 

SMS Privacy Policy

Introduction

Deutsche Bank AG, India (“Deutsche Bank”) respects the privacy of all its customers. We take every effort to protect sensitive customer information.

This policy outlines the steps we take to ensure this and tips on how you can help us.

What is our SMS privacy policy?
  • We never send unsolicited messages on your mobile phone.
  • If you have not provided your mobile phone number to us, we will endeavor to ensure you do not receive a promotional SMS from us.
  • We do not send marketing and promotional messages to your mobile phone without your consent.
How do we collect your Mobile Phone No.?

We collect your mobile phone number though the following modes:

  • Account opening form
  • Phone banking
  • db OnlineBanking
  • Contact information update form available at branches, ATM and our website

We will update your mobile phone number, only with your consent and requisite authentication – signature on paper documents or through TPIN or customer authentication on phone banking, IPIN on internet banking.

What kind of communication do we send?
SMS Type Sender Name / Number
Promotional offers/Product and Service info XY-160015
Transactional alerts XY-dbAlrt

(Table 1)

* XY- stands for the sender identication. Refer TRAI guidelines for details

** Examples of Transactional alerts -

  • When a new bill has been raised by one of your registered billers on db OnlineBanking, you will receive an alert sms.
  • When you make an online transaction using your debit card you will receive an alert sms.
How can you unsubscribe?

If you wish to unsubscribe from promotional messages please register for the ‘Do not Call service’ on our website www.deutschebank.co.in.

Alternatively, you can write to customer.care@db.com  with the subject line ‘Do not Call’.

You can also unsubscribe by registering yourself on NDNC or NCPR by messaging 'START 0' to 1909

Collection of data from SMS sent by us
  • We never seek any confidential / sensitive information through SMS. Examples of confidential information include - PINs, passwords, CVV, expiry date, issue date, mother's maiden name etc.
  • Our SMS may sometimes advise you to visit our website www.deutschebank.co.in for details.
  • SMS number specified for contacting us will be 561615 unless notified otherwise.
  • SMS which is sent will be from  ‘XY-dbAlrt*’  or from the number XY-160015 only#

If you receive an SMS which has not been sent through one of the senders mentioned above please write to us at customer.care@db.com

We reserve the right to modify this policy at any time. We will endeavor to post the most current version of this policy on our website.

TRAI directive regarding SMS sender ID

The directive no. 104-17/2008-MN dated 10th December 2008 issued by TRAI (Telecom Regulatory Authority of India) is to discourage un-solicited marketing communication being sent as SMS to mobile users. The directive mandates the prefixing of an Identification Code of three characters, consisting of Service Provider Code, Service Area Code and followed by a Hyphen. This immediately identifies the origin of the SMS, eliminates spamming and enhances the authenticity of your transactional alerts.

The regulations also required that we have unique sender id's based on criteria specified by TRAI:

  • Our SMS sender id for Transaction alerts is XY-dbAlrt
  • Our SMS sender id for Offer alerts is XY-160015
  • XY-code for access provider & service area. For e.g. AM is Airtel, Mumbai, TD is Tata Indicom, Delhi.

To read the directive, click here.

         

# Reliance customers will receive our SMS from the mobile number 9987243446. Please note that this is an unattended number. Any calls / messages sent to this number will not be processed.

Terms and Conditions

Definitions

In these Terms and Conditions, all the capitalised words and phrases have the meaning stated hereunder, unless indicated otherwise:

“Account” includes all existing, new and future (including any changed or altered form) Account(s), (in any form whatsoever, including, but not limited to usual banking and any kind of banking or financial relationship) either held, operated and/or transacted singly and/or jointly at the Bank.

“Bank” shall mean Deutsche Bank AG, India and includes, unless it is repugnant to the context or meaning thereof its officials, employees, agents, contractors, consultants, representatives, successors, content providers and any such persons or entities, who are affiliated or associated with the Bank for any purpose, in relation to any of the Accounts or provision of Services or any other Bank operations, except where the Bank has itself excluded any such person or entity here from.

“Business Hours” means the time period for which the Bank is open for business and the Business Hours may vary for each branch of the Bank, as notified from time to time.

“Charges” shall mean all charges, fees, interest, costs levied by the Bank or any law as modified from time to time with respect to any Account and/or Services and/or otherwise on the Customer and includes a Service Tax.

“Customer” refers to the person or person(s): (i) in whose name the Accounts(s) with the Bank are existing, may be opened (changed) now/any time in future; (ii) to whom the Services are made available at the sole discretion of the Bank; (iii) the Cardholder, wherever applicable, and includes both singular and plural, and for purposes of reference to Joint Account holders, individually and collectively.

“Internet” refers to a network of computers and other electronic devices that share and exchange information and is at once a worldwide broadcasting capability, a mechanism for information dissemination, a medium for collaboration and interaction between individuals and their computers without regard for geographic location.

“Instruction” means any instruction or command given by the Customer in reference to any Service.

“Internet Banking Service” or “Service” means the facilities offered by the Bank, at its sole discretion, to carry out various transactions or avail of information over the Internet including services such as enquiry about balance in the Account, details about transactions in the Account(s), statement of Account, transfer of funds and any other service as the Bank may decide to provide from time to time through the Internet. The availability/non-availability of a particular Service shall be communicated to the Customer through e-mail, web page of the Bank or in writing as may be deemed fit by the Bank. Such Internet Banking Services may be provided by the Bank directly or through its associates or contracted service providers.

“Password” means and includes any randomly generated secret and confidential code, allotted by the Bank to the Customer and/or selected by the Customer and/or subsequently changed by the Customer as per his choice, for operating the Account and/or to avail specified Services through Internet Banking.

“RBI” means the Reserve Bank of India.

“Technical Snags” includes any problems and difficulties arising due to routine maintenance requirements, excess demand, power and electricity failure, computer errors, programming errors, software or hardware errors, computer breakdown, Internet or network failure, power failure, faults in the telecommunications network, non-availability of Internet connection, communication problems between the Bank's server and Customer's computer network, shutting down of the Bank's server or Website, non-availability of communication links, corruption of the computer software, snags in the service providers infrastructure and telecommunication network, and arising due to any other technology related snags; any problems and difficulties for any reasons whatsoever including but not limited to natural calamity, floods, fire and other natural disasters, labour disputes, legal restraints or any other problem or difficulty beyond the control of the Bank.

“Username” or “User ID” means and includes an identification code which is selected by the Bank and/ or the Customer for operating the Account and/or to avail specified Services through Internet Banking.

“Website” means the website owned, established and maintained by the Bank and available at url ww.deutschebank.co.in or such other urls as may be specified by the Bank.

Applicability

These Terms and Conditions apply to each Customer accessing or using the Website.
The Customer acknowledges that he has read and understood these Terms and Conditions and by signing the Internet Banking Services application form or by acknowledging receipt of the Username and/or Password, the Customer unconditionally and irrevocably accepts these Terms and Conditions. These Terms and Conditions shall form the contract between the Customer and the Bank for availing of the Services and shall be subject to the Bank's General Business Conditions or the Cardholder Agreement or such other terms as the Bank may specify from time to time (“Specific Terms and Conditions”). Except as may be stated otherwise, in the event of any inconsistency between these Terms and Conditions and any Specific Terms and Conditions, the Specific Terms and Conditions shall prevail.
The Customer further acknowledges that any and all information provided through the Internet Banking Services or for the use of the Internet Banking Services (including the Username and Password(s)) shall remain the sole property of the Bank. Accordingly, the Customer acknowledges and accepts that the Bank may, in its absolute discretion, restrict the Internet Banking Services or withdraw the use of the Username, the Password(s) and /or any other services, authentication methods/devices that may have been provided by the Bank for the purposes of using the Internet Banking Services.

Permit of Use

The Bank hereby grants to the Customer revocable, non-exclusive, non-transferable, limited permission to access, use and display the Website and the materials provided on it solely for the purposes specifically described herein and so long as the Customer complies with these Terms and Conditions. The Customer will not interrupt, or attempt to interrupt, the operation of the Website in any manner.

Disclaimer of Warranties

  • The Bank may apply such technology as it deems fit to ensure the security of and prevent unauthorised access to the Internet Banking Services. The Bank shall endeavor to use the best technology, but the Customer understands that due to the nature of technology, it may not be possible to keep the system foolproof and tamperproof at all times.
  • The Customer acknowledges and unconditionally accepts and agrees that in no way shall the Bank be held responsible if the Customer incurs a loss as a result of technical snags or as a result of information being disclosed by the Bank regarding his Bank Account/s to any person or carrying out the transaction or instruction received by way of the Internet Banking Services by use of Passwords. If the Customer fails to observe the security and confidentiality requirements he may incur liability for unauthorised use. The Bank does not assume any responsibility on this behalf under any circumstance.
  • The Customer shall indemnify the Bank promptly upon written demand by the Bank and keep the Bank indemnified against any liabilities, damages, costs, expenses, claims or demands or loss which may be incurred by the Bank as a consequence of any breach by the Customer of the terms of this Agreement.
  • The Customer shall immediately report any fraudulent transactions affecting the Account, where a fraudulent transaction is carried out through Internet Banking, by calling the 24 hour Phone Banking number of the Bank. The Bank will forthwith deactivate the Customer's User Id immediately to prevent further misuse. The Customer is responsible for the security of the Password(s) and shall take all steps to ensure the safekeeping thereof, as provided herein. If the Password(s) are compromised, the Customer must file a First Information Report ("FIR") with the local police station and send a copy of the same to the local Bank branch immediately with a covering letter giving details of the loss along with such documents as may be required by the Bank. On receipt of communication from the Customer of any direct monetary loss ("Loss") along with requisite documents, prior to reporting of the Loss, the Bank is authorised to conduct its own investigation in respect of such fraudulent transaction(s). If such investigation reveals any direct or indirect involvement of the Customer his family members / relatives or his employees, the Bank shall take appropriate action against the Customer in addition to withdrawing any facilities offered to the Customer by the Bank. The findings of the Bank's investigation shall be final and binding on the Customer.
  • The Website contains general information about the Bank’s products and services. The Web Site is not directed to any person in any country/jurisdiction where the publication or availability of the Bank's products or services mentioned in the Website is prohibited for any reason whatsoever (e.g. nationality, residency or otherwise). Persons to whom such restrictions apply must not access this Website. Moreover, products and/or services on this Website may not be available in all countries and in certain countries they may be offered by affiliates or licensees of the Bank, or under a different tradename of the Bank.

Accuracy and Reliability of Information

The Website and content is provided “as is”. Except to the extent that liability under any applicable law or regulation cannot be excluded and to the extent of its own wilful misconduct or gross negligence, the Bank or its licencors or other third party providers of information, that is accesible on or through the Website make no representations or warranties of any kind whatsoever regarding (1) the currency, accuracy or completeness of any information available by means of the Website , including prices; and (2) the results obtained by user or anyone else from the use of the Website. Except to the extent that liability under any applicable law or regulation cannot be excluded and to the extent of its own wilful misconduct or gross negligence, the Bank makes no representations or warranties of any kind whatsoever regarding any information provided by third parties and accessible on or through the Website. Any views expressed as the views of the Bank reflect the current views of the Bank and may change without notice. Except to the extent required by applicable law; the Bank (1) disclaims any express or implied warranties and conditions, including, without limitation, as to non-infringement, merchantability and suitability for a particular purpose; and (2) does not warrant that the Website or any services or content therein will be uninterrupted or error-free, that defects will be corrected or that the Website, the server on which it is made available or any connected system is free of viruses or other harmful components.

Links

The Website may contain links to other web sites, which in turn may contain material that has been produced by independent providers not affiliated with the Bank. The Bank accepts no responsibility for information provided on any web site that may be accessed through links on the Website.. Any opinions or recommendations expressed on such other web sites are solely those of the independent providers and are not the opinions or recommendations of the Bank. The existence of a link from the Website to any other such web sites does not constitute a recommendation or other approval by the Bank of such web sites or any provider thereof.

Changes to the Website

The Bank may change, suspend, terminate or discontinue any aspect of the Website at any time, including the availability of any services, information, features or functions accessible by means of the Website. The Bank may also impose limits to certain features, functions or services or restrict access to parts or all of the Website without notice or liability.

Limitation of Liability

Use of the Website is at Customer’s own risk, and the Customer assumes full responsibility and risk of loss resulting from downloading, use of or access to the Website and/or content.

Except to the extent that liability under any applicable law or regulation cannot be excluded and to the extent of its own willful misconduct or gross negligence: (i) the Bank or its licensors or other third party providers of information; that is accessible on or through the Website are not liable for loss or damage of any kind whatsoever arising as a result of (1) information published on the Website, or (2) any errors in or omissions from the Website; (ii) the Bank or its licensors or other third party providers of information, that is accessible on or through the Website shall have no liability arising from orders, investment decisions or purchases of third party goods or services (including financial instruments and currency) based on the information provided on the Website ; and (iii) under no circumstances shall the Bank or its licensors or other third party providers of information; that is accessible on or through the Website be liable for any damages whatsoever, whether direct, indirect, punitive, special or consequential, that are directly or indirectly attributable to the use of, or the inability to use, the Website, even if advised of the possibility of such damages or if such damages were foreseeable.

No Offer, No Advice

Except as otherwise specifically agreed in writing or provided in the Specific Terms and Conditions (i) nothing mentioned in this Website is an offer which can be accepted by the Customer so as to create contractual obligations without further action by the Bank; (ii) the Bank provides no advice with respect to the use of the Website (including, without limitation, regarding the execution of transactions or any legal, tax or accounting advice or advice regarding the suitability or profitability of a security, investment or transaction by means of the Website); and (iii) the Website provides only general information; it is not intended as financial, legal, tax or other advice or as an offer, solicitation or recommendation of securities or other financial products; the information provided to the Customer may not include the same information provided to other users of the Website or clients of the Bank, and the Customers should obtain independent specific professional advice including financial, tax and / or legal advice that addresses its particular investment objectives, financial situation and needs before making investment decisions. The Website may not be complete and up to date for Customer’s purposes. Products and / or services other than those mentioned on the Website are available on the market and they may be more suitable for your requirements.

Conflict of Interests

The Bank and its directors, officers and employees may have or have had interests or positions or traded or acted as market makers in securities or other values directly or indirectly referred to on the Website. Such entities or persons may have or have had a relationship or may provide or have provided services to companies directly or indirectly referred on the Website.

Customer Identification and Authentication

  • The Internet Banking Services can be accessed only after authentication of the Customer by means of Password(s) /User ID or such other identification criteria as specified by the Bank.
  • The Customer hereby grants express authority to the Bank for carrying out any transaction received by the Bank through the Internet (using his Password/ User ID), post authentication and the same will be deemed to have emanated from such Customer.
  • The Customer agrees that he/she shall be solely responsible for the Instruction, transaction or information provided by the Customer by way of Internet Banking Services. The Customer acknowledges that the Bank shall have no obligation to verify the authenticity of any Instruction, transaction or information received by way of the Internet Banking Services or purporting to have been sent by the Customer other than by means of verification of the Password(s)/ User ID. The Bank will not be liable for acting in good faith on such Instructions.
  • If the Bank is of the opinion that an Instruction over Internet may not have been properly authorized by the Customer, the Bank may, after making reasonable efforts to check whether it was properly authorized, refuse to carry out such Instruction or to take steps to reverse any action taken on the basis of that Instruction. The Bank may at its sole discretion decide not to carry out any Instruction/s through the Internet, where the Bank has reason to believe that the Instruction/s are not genuine or otherwise improper or unclear or raise a doubt. The Bank will not be responsible for any loss to any Customer / third party that results from such refusal to carry out Instructions or reversal of Instructions.
  • The Customer agrees and acknowledges that he shall be solely responsible for maintaining secrecy of his Account details and Password(s). The Customer must comply with any other requirements designed to protect the security of his use of the Internet Banking Services, which are set out in the guidelines or notified to the Customer from time to time.
  • To ensure that only the Customer is able to access and give instructions through the Internet, the Customer must at all times comply with the following security procedures: (i) the Customer should change his Password regularly or if so required by the Bank; (ii) not choose a Password, which he has used before or which is likely to be guessed by anyone; (iii) to safeguard his Password(s) at all times and not to disclose any details of his Password to anyone else (including to the joint account holder or a member of the Bank staff); (iv) not record Passwords in a way whereby it will be legible or accessible to any third party; (v) preferably memorize Passwords and then destroy any record of it; (vi) not allow anyone to operate the Internet Banking Services on his behalf; (vii) not leave any system unattended while he is logged on to the Internet and each time he goes away from such system to log-out from the Internet; (viii) not access the Internet Banking Services from any equipment or device connected to a local area network (or LAN), such as an office environment, without first ensuring that no one else is able to observe or copy his Password(s).
  • The Customer shall indemnify the Bank if any loss is suffered by the Bank due to his failure to comply with the above security procedures.
  • If the Customer discovers or suspects that his Password or any part of it is known to someone else or is lost or stolen, he must immediately change the Password himself through the Internet. If this is not possible, the
  • Customer must notify the Bank immediately in writing at the Bank branch during Business Hours or through the phone. The Bank may suspend use of the Internet Banking Services until new Password(s) has been set up. Any transaction done prior to such a notification shall be entirely at Customer's risk and cost.
  • The Bank shall not be liable for any losses and/or damages arising directly or indirectly as a result of such loss or theft or failure by the Customer to notify the Bank of such incident.

Record of Transactions

The Customer agrees and acknowledges that the Bank's own record of transactions in relation to the Internet Banking Services maintained through its computer systems or otherwise shall be accepted by the Bank as conclusive and shall be binding on the Bank and the Customer for all purposes and the Customer recognizes, undertakes and agrees to accept such record of the Bank without demur or protest. Due to some of the inherent features of the Internet, the Customer may be able to take out a print of the transaction attempted to be effected by the Customer over the Internet. In case of inconsistency, records maintained by the Bank shall prevail. The Customer unconditionally acknowledges and agrees not to contest any transaction carried out or not carried out by the Bank after posting Instructions on the Website.

Copyright and Trademark

The Website was created in 2005 and is protected by copyright, database rights and other intellectual property rights. The Bank and/or its suppliers, if any, retain all rights, title and interest in and to all data, text images, software and other elements (including multimedia elements) displayed on, distributed from, made available for downloading by means of, or used to provide any of, the Website's functionalities (the “Content”). Use of the Website and the Content does not grant the Customer any ownership rights on this Website or Content. The Customer may copy or print out as a hard copy these Terms and Conditions or other limited portions of the Content exclusively for private, non-banking purposes. All such copies will be subject to the use limitations specified in these Terms and Conditions and must contain a copy of the Bank's copyright notice. The Customer may not download, display, reproduce, create derivative works from, transmit, sell, distribute, rent, lease, sublicense, time-share, lend or transfer or in any way exploit the Website or Content except as permitted by these Terms and Conditions . The Customer may not (i) use the Website (including without limitation to any Third Party Software) to operate a service bureau for the benefit of any third party, (ii) remove or obscure any copyright notice of the Bank or any of its suppliers, (iii) use any trademarks, service marks, domain names, logos, or other identifiers of the Bank or any third party without the prior written permission of the Bank or the relevant third party (iv) Customer may not (a) copy, down-load or store any market data (i.e., but not limited to, information on security quotes, business news, security indices) except in the normal course of ‘caching' the market data when viewing them on this Website; (b) redistribute or permit access to the market data; (c) use the market data to create an index if that index will be used as a tradable instrument in the nature of a security.

Miscellaneous

Governing Law and Jurisdiction
Except as might otherwise be stated in any Specific Terms and Conditions, these Terms and Conditions are governed by and shall be construed in accordance with the laws of India. (ii) Territorial coverage

The content of the Website is at no times intended for users in any territories other than India.

Assignment

These Terms and Conditions shall be for the benefit of the Bank for itself and on trust for each of the affiliates of the Bank, and shall inure to the benefit of the successors and assigns of any of the foregoing persons. The Bank shall have the right to assign these Terms and Conditions or any of its rights or obligations under these Terms and Conditions to any other affiliate, business partner or third party.

Investment Results

Statements on the Website regarding investment are based on past experience which is not necessarily a guide to the future performance of an investment. The value of investments can fall or rise and investors may not even get back the invested amount. Also, fluctuations of foreign exchange rates can cause the value of investments to go up or down.

Delegation

The Bank (i) may delegate the performance of any function in connection with the Website and (ii) reserves the right to use any agents on such terms as it thinks appropriate.

Amendments

The Bank reserves the right to vary or amend these Terms and Conditions in any manner as it may deem fit and proper. It is Customer’s responsibility to familiarize himself/herself/itself with these Terms and Conditions and any Specific Terms and Conditions and any amendments thereto on accessing the Website or any part thereof.

No Waiver

No failure or delay on part of the Bank in exercising any right shall operate as a waiver of, or impair, any such right. No single or partial exercise of any such right shall preclude any other or further exercise thereof or the exercise of any other rights. No waiver of any such right shall be deemed a waiver or modification of any other right under these Terms and Conditions.

Severability

If at any time any provision (or part of any provision) of these Terms and Conditions is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that or any other jurisdiction of any other provision (or any other part of that provision) of these Terms and Conditions.

Compliance with Export Laws

Use of the Website may require the distribution of cryptographic technology which may be the subject to export controls or restrictions. User will not redistribute or re-export such cryptographic technology without (i) the prior written consent of the Bank, (ii) Customer’s compliance with all applicable export laws, and (iii) Customer’s compliance with the laws of the country of destination or use.

Non solicitation

Deutsche Bank AG, Mumbai Branch (“Bank”) of Deutsche Bank Aktiengesellschaft, a corporation duly organized and existing under the laws of Federal Republic of Germany is regulated in India by Reserve Bank of India. It offers NRI Accounts and related services under the Reserve Bank of India program for Non-Resident Indians and are governed by the rules in effect from time to time relating to such programs, are subject to the sovereign risk arising from, and governed by the laws of, or any changes to the laws of India. NR deposits with the Bank in India are not insured by any other insurance company or corporation outside India and are payable only at the branch of the Bank in India where the deposit is made. The insurance available is up to a maximum of One Lakh provided by India's Deposit Insurance and Credit Guarantee Corporation. The information provided herein is not directed or intended to be used by any person or entity who is a citizen or resident of or located in any locality, state, country or other jurisdiction, where such distribution, publication, availability or use would be contrary to law, regulation within such jurisdiction or would subject the Bank or its affiliates to any licensing or registration requirements.